Frequently Asked Questions

Got questions? We’ve got answers. If you don’t find what you need below, email us at hello@theperkydead.com—we’re happy to help.

☕ About The Perky Dead

What makes The Perky Dead different?

The Perky Dead Coffee Co. is built for hardworking people who start early, stay late, and appreciate a damn good cup of coffee along the way.

We’re a small, owner-operated business based in Cottonwood, Alabama. Every coffee we offer is carefully selected because it’s something we’d proudly drink ourselves.

We’re not trying to become the biggest coffee company on the internet. We’re focused on good people, honest business, and damn good coffee.

Which Perky Dead coffee should I try first?

Not sure where to begin? Start with one of these:

Smooth & Easy: Cottonwood Sunrise, Southern Butter Pecan, or Smooth Operator
Bold & Rich: Shellback Reserve – Kenya AA, Seattle Blend, E-Line After Dark Espresso Roast, or Espresso Noir
Flavored Favorites: Fireside Pecan, Butterscotch Toffee, Jamaican Me Crazy, Coconut Cream Dream, Blueberry Crumble, Homestead Carrot Cake Blend, or Sweet Crumb Blend
Espresso Lovers: E-Line After Dark Espresso Roast, Espresso Noir, or Fair Trade Organic Italian Roast
Organic & Fair Trade: Brazil Bob-o-Link or Fair Trade Organic Italian Roast

Still can’t decide? Start with Southern Butter Pecan. It’s one of our most-loved coffees for a reason.

Do you roast your own coffee?

We partner with experienced specialty coffee roasters to provide exceptional, freshly roasted coffee. That lets us focus on selecting great coffees, creating memorable blends, and giving every customer the experience they deserve.

🌱 Freshness & Brewing

How fresh is your coffee?

Every bag of Perky Dead coffee is roasted after your order is placed—including subscription orders. We don’t keep shelves full of pre-roasted coffee because fresh coffee simply makes a better cup.

How should I store my coffee?

Keep coffee in a cool, dry place away from heat, sunlight, and moisture. Store it in its original sealed bag or an airtight container. Avoid refrigerators and freezers, since changing temperatures can introduce moisture.

How long does coffee stay fresh?

For the best flavor, enjoy your coffee within 2–4 weeks after opening. Whole-bean coffee stays fresh longer than pre-ground coffee.

What’s the difference between whole bean, ground drip, and cold brew?

Whole Bean: Maximum freshness; best for espresso, pour-over, French press, Moka pot, and home grinders.
Ground Drip: Ready to brew; ideal for standard drip coffee makers.
Cold Brew: A coarse grind made specifically for cold brew.

If you’re unsure, Ground Drip is the most popular choice. If you own a grinder, choose Whole Bean for the freshest possible cup.

☕ Coffee Types

Which coffees are flavored?

Our flavored coffee collection includes Southern Butter Pecan, Fireside Pecan, Butterscotch Toffee, Jamaican Me Crazy, Coconut Cream Dream, Blueberry Crumble, Homestead Carrot Cake Blend, Sweet Crumb Blend, and End of Hitch Blend.

Which coffees are the strongest?

Our boldest coffees include Shellback Reserve – Kenya AA, Seattle Blend, E-Line After Dark Espresso Roast, and Espresso Noir. For an even stronger cup, use a little more coffee and grind fresh if possible.

Which coffees work best for espresso?

We recommend E-Line After Dark Espresso Roast, Espresso Noir, Fair Trade Organic Italian Roast, and Fair Trade Organic Café Bella. For espresso machines, Whole Bean is always the best choice.

Which coffees are Fair Trade Organic?

Our Fair Trade Organic collection includes coffees such as Brazil Bob-o-Link and Italian Roast. Look for the Fair Trade Organic badge on individual product pages.

☕ Coffee Subscriptions

How do subscriptions work?

Choose your favorite coffee and preferred delivery schedule: every 2, 4, or 6 weeks. We’ll roast your coffee fresh and ship it automatically.

Do subscribers save money?

Yes. Subscribers automatically receive 10% off every recurring order.

Can I skip, pause, or cancel my subscription?

Absolutely. You can manage your subscription anytime through your customer account. Skip a shipment, pause your subscription, change your schedule, switch coffees, or cancel anytime. No contracts. No hidden fees.

Is every subscription order freshly roasted?

Yes. Every subscription order is roasted fresh before it ships.

📦 Shipping & Processing

How long does processing take?

Because every bag is roasted after you order, most coffee orders leave our roasting partner within 2–5 business days.

How much does shipping cost?

Shipping rates vary by product and are calculated at checkout. Qualifying coffee and tea orders of $55 or more ship free. Merchandise, honey, apparel, drinkware, accessories, and other products may have separate shipping charges.

Do you ship internationally?

At this time, we ship only within the United States.

What if my order is delayed?

Carriers occasionally experience delays because of weather, holidays, or other events outside our control. If your order seems unusually delayed, contact us and we’ll gladly help track it down.

What if I entered the wrong shipping address?

Email hello@theperkydead.com immediately. If your order has not shipped yet, we’ll do everything we can to update the address.

🔄 Returns & Refunds

Can I return coffee?

Because coffee is a perishable food product, we’re unable to accept returns on opened coffee bags. If your order arrives damaged or incorrect, contact us within 7 days and we’ll make it right.

How long do refunds take?

Approved refunds are issued to your original payment method within 10 business days.

Can I exchange coffee?

We don’t offer direct exchanges on opened coffee. If something isn’t right with your order, reach out—we’re always happy to help find a solution.

👕 The Perky Dead Gear

What kind of gear do you offer?

The Perky Dead Gear includes T-shirts, hoodies, trucker hats, mugs, tumblers, stickers, and more.

Are apparel items true to size?

Yes. Sizing charts are available on every product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Can I return apparel?

Because apparel is produced specifically for your order, returns are accepted only for damaged, defective, or incorrect items. Contact us within 7 days of delivery if there’s a problem.

How long does gear take to ship?

Most apparel and merchandise is produced within 2–5 business days before shipping.

📧 Contact & Support

How do I contact The Perky Dead?

Email hello@theperkydead.com or use the Contact Us page on our website.

Where are you located?

The Perky Dead Coffee Co.
Cottonwood, Alabama, USA

How quickly do you respond?

Every email is read by a real person. We do our best to respond within 1–2 business days, often much sooner.

What should I include when contacting support?

Please include:

Your order number
The email address used at checkout
A brief description of the issue
Photos, if your order arrived damaged

❤️ Thank You

Whether this is your first bag of Perky Dead coffee or your fiftieth, thank you for supporting our small family business.

Every order helps us keep building something we’re proud of. We hope every cup reminds you to slow down, breathe deeply, and enjoy the moment.

Welcome to The Perky Dead.

— Heather & David

The Perky Dead Coffee Co. — Good people. Honest business. Damn good coffee.
📧 hello@theperkydead.com | 🌐 theperkydead.com